These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you (the site visitor, buyer, user, collectively “you”) and Suqian Siheli E-commerce Co., Ltd. (“we”, “us”, “our”), the operator of this fashion apparel online store. All activities including browsing the website, registering an account, adding items to cart, submitting orders and making payments shall be deemed your full acceptance of all clauses in these Terms, together with our Privacy Policy, Shipping Policy and Returns Policy posted on the website. If you disagree with any content of these Terms, you must stop accessing and using our website and related services immediately.

1. User Eligibility

1.1 You must have reached the legal age of majority in your region (at least 18 years old) to register an account and complete online purchases on our platform. Minors under the legal age are prohibited from placing orders without full consent of their legal guardians.

1.2 You warrant that all personal information you fill in during registration and checkout (name, contact information, delivery address, payment details, etc.) is true, accurate and complete. You shall update relevant information promptly once it changes.

1.3 You may only use our website for personal, non-commercial retail shopping of our apparel, shoes, bags and fashion accessories. Unauthorized bulk resale, wholesale, commercial distribution, group purchasing for profit or fake order placement are strictly forbidden.

2. Product & Order Regulations

2.1 Product Introduction

Our store mainly sells women’s and men’s clothing series including dresses, T-shirts, casual tops, bottoms, swimwear, as well as matching footwear, handbags and fashion accessories. Product pictures, size charts, fabric descriptions and color displays are for reference only. Minor color deviation caused by screen resolution, lighting and device differences will not be identified as product defects. We regularly launch seasonal promotions with discounts up to 50% off for summer limited collections and flash sales.

2.2 Order Generation & Cancellation

  • Adding goods to shopping carts does not form a sales contract. A formal purchase contract is only established after your payment is fully confirmed and we send a shipment notification email to you. The automated order confirmation email only represents receipt of your purchase request.
  • We reserve the absolute right to reject, suspend or cancel any order without prior notice under circumstances such as product stockout, obvious price errors, incomplete delivery information, suspected fraud or violation of these Terms. Full refunds will be issued for all cancelled orders.
  • You are solely responsible for checking item sizes, colors, quantities and complete shipping information before payment submission. We shall not bear liabilities for delivery failure, return fees or losses resulting from wrong information provided by you.

2.3 Pricing & Payment Rules

All commodity prices displayed on the website exclude international delivery fees. Shipping costs will be automatically calculated and clearly displayed on the checkout page before payment. We support multiple mainstream secure global payment channels. All orders must be fully paid before entering the warehouse processing queue; unpaid orders will be automatically cancelled after the system time limit.

3. Shipping & Delivery Provisions

3.1 We cooperate with multiple certified global logistics carriers including USPS, FedEx, UPS, DHL and other authorized international couriers (ETC). Available delivery options will be shown according to your destination country at checkout.

3.2 All fully paid orders will be processed within 1–3 business days (excluding weekends, public holidays and peak sales periods). After warehouse dispatch, the standard international delivery cycle is 15–30 working days.

3.3 Delivery delays may occur due to customs inspection, local logistics congestion, national holidays, natural disasters, carrier operation failures and other objective factors beyond our control, for which we shall not be held liable.

3.4 All customs duties, import VAT, clearance administration fees and related local surcharges generated upon goods arrival shall be borne entirely by you as the recipient. You need to actively cooperate with customs inspection requirements when required.

3.5 After shipment, we will send a tracking number to your registered email. You can track shipment status via the official channel of the corresponding courier. If no tracking update is available for more than 10 working days, please contact our 24/7 customer support for shipment investigation.

4. Return, Exchange & Refund Rules

4.1 We provide a 30-day free return window counted from the date you receive your parcel. All return requests must be submitted within this time limit.

4.2 Returnable items must remain unworn, unwashed, stain-free and undamaged, with original tags, labels and complete packaging intact. Swimwear, intimate apparel, final-sale clearance goods and customized products are non-refundable and non-exchangeable for hygiene and promotional restrictions.

4.3 For returns caused by personal preference (unsuitable size, style mismatch), you shall cover all return shipping expenses, and the original delivery fee paid at checkout will not be refunded. If we deliver defective, damaged or mismatched items, we will bear all return logistics fees and compensate your initial shipping cost after inspection verification.

4.4 After we receive and inspect your returned items and confirm compliance with return standards, refunds will be processed to your original payment account within 7 working days. The arrival time of funds depends on the processing speed of banks and payment providers, which is outside our control.

4.5 We support size and style exchanges, and re-delivered goods will follow the 15–30 working days international shipping schedule. Exchange logistics fees shall be undertaken by you unless the error is caused by our warehouse.

4.6 Detailed return procedures and standards are specified in our independent Returns Policy page, which is an inseparable part of these Terms.

5. User Account & Prohibited Behaviors

5.1 You take full responsibility for protecting your account login email and password. All orders, information modifications and operations conducted under your account will be deemed your authorized acts. Notify our service mailbox immediately once unauthorized account access is discovered.

5.2 The following behaviors are strictly prohibited on our website:

  • Automated crawling, scraping, copying or downloading of website product pictures, text, logos, blog content without our written authorization;
  • Publishing abusive, slanderous, discriminatory, illegal or infringing comments, reviews and messages on product pages and fashion blogs;
  • Registering multiple fake accounts to maliciously occupy promotional coupons, discounts and return benefits;
  • Submitting fake damage claims, falsifying photos to apply for refunds or exchanges;
  • Using malicious scripts, viruses or third-party tools to interfere with the normal operation of the website;
  • Any other acts that violate local laws, regulations or damage our platform interests. 5.3 We reserve the right to suspend or permanently close your account and refuse subsequent services if you violate the above prohibitions, without any compensation or refund of paid fees.

6. Intellectual Property Rights

6.1 All intellectual property rights of content published on https://suqian-siheli.com belong exclusively to Suqian Siheli E-commerce Co., Ltd., including but not limited to brand logos, product images, webpage layout, fashion blog articles, graphic designs, product descriptions and all text materials. All such contents are protected by international copyright and trademark laws.

6.2 You may only browse, view and use the website content for personal shopping purposes. No reproduction, reprinting, modification, resale or commercial secondary use is allowed without our prior written permission. Any unauthorized intellectual property infringement will result in legal liability pursued by us.

7. Privacy Protection

Your personal information collection, storage, usage and protection rules are fully governed by our independent Privacy Policy. By using our website services, you agree to our data processing standards specified in the Privacy Policy. We will never sell or rent your personal data to irrelevant third parties for commercial marketing without your explicit consent.

8. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms caused by events beyond reasonable control, including natural disasters, wars, government regulatory orders, epidemic control measures, cross-border logistics suspension, carrier system breakdown and other force majeure incidents. We will notify you of the impact and arrange follow-up solutions as soon as possible once such events occur.

9. Limitation of Liability

9.1 We only compensate actual direct losses generated by our confirmed faults, and the maximum compensation amount shall not exceed the total payment amount of the corresponding order.

9.2 We are not responsible for indirect losses, including but not limited to income loss, business loss, travel expenses and emotional damages arising from order delay, product style mismatch or shipping issues.

9.3 We do not warrant that the website server is completely error-free, uninterrupted or free of virus attacks, and shall not be liable for temporary website access failure caused by technical maintenance, server failure or third-party network faults.

10. Modification of Terms

We reserve the right to adjust and revise these Terms according to business operation needs and relevant regulatory requirements. The updated version will be directly published on the dedicated Terms of Service page of our website. Your continuous use of the website after the revision takes effect represents your recognition and acceptance of the updated clauses.

11. Severability

If any clause of these Terms is deemed invalid, illegal or unenforceable by relevant judicial authorities, the remaining clauses shall remain fully valid and binding on both parties.

12. Dispute Resolution

Any disputes, controversies or claims arising from your use of our website and orders shall first be resolved through friendly email negotiation between both parties. If negotiation fails, disputes shall be submitted to the competent judicial institution with jurisdiction over our business operation location for resolution in accordance with applicable laws.

13. Contact Information

For all inquiries about order issues, service disputes, policy consultation and account problems, please contact our official service mailbox:

Email: [email protected]