This Returns Policy applies to all apparel, footwear, bags and accessories purchased through our fashion website. By placing an order, you acknowledge and accept all terms outlined below, alongside our Terms of Service and Privacy Policy.

1. 30-Day Free Return Eligibility Window

We provide a 30-day return guarantee starting on the day you receive your package.

  • International standard shipping takes 15–30 working days after order dispatch. Please account for this delivery timeline when calculating your return deadline.
  • If multiple parcels from one order arrive separately, the 30-day window starts from receipt of your final package.
  • You must notify our support team of your return intention before the 30-day window expires; late return requests will not be accepted.

2. Eligible Return Item Conditions

Items qualify for full refunds only if all the below standards are satisfied:

  1. Goods remain unworn, unwashed, stain-free and undamaged without signs of wear or personal alteration.
  2. Original brand tags, labels, packaging and matching accessories are fully attached and intact.
  3. Items are returned in their original shipping packaging with complete order proof.
  4. No odors from perfume, smoke or laundry detergent on the merchandise.

Non-Returnable & Non-Refundable Items

The following categories cannot be returned or exchanged for hygiene and promotional rules:

  • Swimwear, intimate apparel, undergarments
  • Final sale, clearance, and flash discount products marked non-refundable on product pages
  • Customized, personalized goods
  • Gift cards and promotional vouchers

3. Step-by-Step Return Process

  1. Submit Return Request Send an email to [email protected] with your order number, item name, size, and clear photos of goods in original condition. State your return reason (size issue, style mismatch, defective item, etc.).
  2. Wait for Authorization Confirmation Our 24/7 support team will reply within 3 working days with approved return instructions. Do not ship items back without written approval—unauthorized returns will be rejected and not refunded.
  3. Ship Return Parcel Securely repack products and send via a tracked international courier. Retain your shipping tracking number for records.
  4. Warehouse Inspection & Refund Once we receive and pass quality inspection of returned goods, we will process your refund within 7 working days.

4. Shipping Cost Allocation

Customer Responsible for Return Shipping

For change-of-mind returns (unsuitable size, dislike style, wrong purchase):

You cover all outbound return shipping fees, customs handling charges and any related transit costs. Original delivery fees paid at checkout are non-refundable.

Our Responsible for All Shipping Fees

If we shipped defective, damaged, incorrect, or mismatched items:

We fully cover return delivery costs and compensate your original shipping expense upon verified inspection.

5. Refund Rules & Processing Timeline

  1. Refund Method All refunds will be issued to your original payment account (credit card, third-party payment gateway, etc.). We do not offer cash refunds or store credit by default unless you submit a separate request.
  2. Fund Arrival Time After we release the refund, processing by banks or payment providers may take an extra 5–10 business days to reflect in your account. This delay is outside our control.
  3. Partial Order Return If you only return part of an order, we will only refund the value of returned products. Any tiered shipping discounts applied to the full order will be recalculated accordingly.

6. Damaged, Defective or Wrong Items

If your delivered items are broken, flawed, or inconsistent with your order:

  1. Contact support within 7 days after receiving your package with photos/videos showing defects or delivery errors.
  2. We offer two solutions at your choice: full refund with covered return shipping, or free replacement with complimentary re-delivery (15–30 working days transit for re-shipped goods).
  3. Claims without clear visual evidence of defects will not be approved.

7. Return Rejection Circumstances

We reserve the right to decline your return request and send items back at your cost if:

  • Goods fail our warehouse inspection (worn, stained, missing tags, damaged by customer)
  • Return request submitted after the 30-day window
  • Return parcel lost or damaged during return transit without valid tracking proof
  • Items belong to the non-returnable categories listed in Section 2

8. Exchanges

We support size/style exchanges in lieu of refunds. Exchange orders follow the same 15–30 day international shipping timeline for re-delivery. You will cover return shipping for exchange unless the error originates from our warehouse.

9. Contact for Return Support

For all return inquiries, authorization requests or dispute assistance, reach our official service mailbox:

Email: [email protected]