This Shipping Policy governs all apparel, footwear, bags and accessory orders placed through our fashion website. By completing checkout, you acknowledge and fully accept all shipping terms below, together with our Terms of Service, Privacy Policy and Returns Policy.

1. Approved Shipping Carriers

We cooperate with multiple trusted global logistics providers to deliver your fashion items worldwide, including but not limited to:

  • USPS
  • FedEx
  • UPS
  • DHL Other certified international courier services are also available as alternate shipping options (ETC). Available carrier choices will be displayed clearly on the checkout page based on your delivery destination.

2. Order Processing Time

All valid orders with full payment confirmed will be processed within 1–3 business days before dispatch.

  • Business days exclude weekends, official public holidays and large seasonal sale periods (summer up-to-50% off flash sales, holiday promotions).
  • During peak shopping seasons, processing may be slightly extended; we will send advance email notifications for any significant delays.
  • We reserve the right to pause or cancel processing for orders with incomplete, invalid shipping details or suspected fraudulent activity, with full refunds issued accordingly.

3. Standard International Delivery Timeline

After your parcel is dispatched by our warehouse, the standard global transit window is 15–30 working days.

This estimated delivery timeframe accounts for international export sorting, cross-border transit and local import customs clearance. Delivery delays outside this window may arise from factors beyond our control, including:

  • Customs inspection hold-ups and import tax verification
  • Regional logistics backlogs, natural disasters or extreme weather
  • National public holidays in destination countries
  • Carrier operational disruptions or route adjustments

4. Shipping Fees & Minimum Delivery Threshold

International delivery service starts from a base shipping cost of $99, as shown on our homepage. Final shipping charges are automatically calculated at checkout based on your destination country, parcel weight, selected courier and order value. All shipping fees are non-refundable unless we ship incorrect, defective or damaged merchandise.

5. Customs, Duties & Import Taxes

Buyers take full responsibility for all import-related costs upon arrival at your country’s border, including customs duties, VAT, clearance administration fees and any local import surcharges.

We cannot pre-calculate or cover these charges, as tax standards vary widely by jurisdiction. If your parcel is detained by customs, you must cooperate fully with official inspection requirements to secure release.

6. Order Tracking Service

Once your order is shipped, we will send a confirmation email containing a unique tracking number and carrier lookup link.

  • Tracking data may take 24–72 hours to refresh after dispatch due to cross-border scanning intervals.
  • You can monitor real-time shipment status via the official website of your selected carrier (USPS, FedEx, UPS, DHL etc.).
  • If tracking shows no updates for over 10 working days, contact our 24/7 support team for shipment investigation.

7. Delivery Address Responsibility

You must double-check your full, accurate shipping address, postal code and contact phone number before submitting payment.

We are not liable for non-delivery, return-to-sender charges or lost parcels caused by typos, incomplete addresses or unavailable recipients at delivery. If you need to adjust your address after payment, notify us via email before your order enters processing. Address modifications cannot be made once the parcel has been dispatched.

8. Lost, Stolen or Damaged Shipments

If your package is marked lost, stolen or arrives with damaged goods upon receipt:

  1. Reach out to our support email within 7 working days after the end of the 15–30 day standard delivery window.
  2. Provide your order number, tracking ID and clear photos/videos of damaged packaging or defective items for claim review.
  3. We will coordinate with the corresponding carrier (USPS/FedEx/UPS/DHL/ETC) to file a logistics claim on your behalf. Approved claims qualify for either a full product refund or complimentary re-delivery, which will again follow the 15–30 day international transit schedule.

9. Unclaimed & Returned Parcels

If your shipment is unclaimed, refused by you or sent back to our warehouse by the courier, all return shipping fees and handling charges will be deducted from your total refund amount. We will only restock and process refunds once the returned parcel is fully inspected.

10. Contact for Shipping Support

For all inquiries about processing times, carrier selection, tracking issues or delivery delays, please contact our dedicated service mailbox:

Email: [email protected]